Work starts without a path
Requests arrive through chats, email, forms, and calls. The team is left guessing the priority, owner, and next step.
About Blackwing
Mission
Blackwing documents how requests move, who owns each handoff, what tools carry the work, and where leaders need visibility. We turn that into SOPs, CRM workflows, automations, and dashboards your team can use after the project is handed over.
What we fix
Work slows when
ownership lives in memory.
Ownership is assumed
Handoffs depend on memory until something slips. Then leaders spend their week chasing updates.
Tools drift from reality
CRM stages, SOPs, automations, and dashboards stop reflecting how work actually moves.
MapDocument how requests, decisions, approvals, and handoffs actually move.
AssignDefine the owner, trigger, due date logic, and escalation path for repeated work.
BuildConfigure the CRM, SOP, automation, and dashboard layer around the process.
Who builds it
The people doing the work.
You work with consultants who map the process, configure the tools, and stay through handover.
Ahmed Fahmy
Co-Founder & CEO
Ahmed leads process design, CRM workflows, automation, and dashboard implementation for Blackwing clients.
Kareem Waleed
Senior Business Process Consultant
Kareem maps operating models and digitizes workflows for service, software, real estate, and operations-heavy teams.
Lorena
Business Process Consultant
Lorena supports SOP cleanup, workflow mapping, and handover so teams can use the system after launch.
Not sure where to start?
Bring one messy workflow.
On the call, we identify the handoffs, owners, tools, and first fix worth building.